Special Projects Administrator

Protection Strategies Inc•Knoxville, TN

About The Position

PSI is seeking a Special Projects Administrator to manage IT Projects and support Business Operations. This person will be tasked with administrative coordination, reporting, tracking deliverables, and keeping internal initiatives organized and moving forward. The right candidate is an energetic, detail-oriented, and motivated person who is comfortable working across teams to help ensure tasks, deadlines, and priorities are clearly tracked and communicated.

Requirements

Two years of professional experience in project management, administration, coordination or project support roles.
Interest in IT, technical projects, or working in a technology-enabled environment
Familiarity with task tracking tools such as Jira (or willingness to learn quickly)
Strong organizational skills and attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong communication skills (written and verbal)
Proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams)

Responsibilities

Support and coordinate IT projects from planning through completion
Track tasks, timelines, and deliverables to ensure work stays organized and on schedule
Maintain project updates in Jira, including basic ticket tracking and status reporting
Schedule and facilitate recurring meetings (check-ins, working sessions, project updates)
Document action items and follow-ups and ensure owners are aligned on next steps
Identify minor risks or blockers and escalate concerns to leadership when needed
Support the VP of Business Operations with day-to-day back-office tracking and coordination
Maintain trackers for internal initiatives, deadlines, deliverables, and action items
Assist with reporting, meeting preparation, notes, and follow-up communication
Help coordinate cross-functional tasks across departments to keep initiatives moving
Support organization of files, documentation, and process updates as needed
Provide general administrative and coordination support for company-level priorities
Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
Understands the strengths and limitations of AI systems and exercises sound judgment in their use
Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
Exercises discretion when using AI with sensitive or proprietary information
Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools