Case Administrator I - Norfolk County Juvenile Court

Massachusetts Trial Court•Dedham, MA

2d•$48,585 - $65,931•Hybrid

About The Position

The Juvenile Court's mission is to protect children from abuse and neglect, promote safe family environments, strengthen families, rehabilitate juveniles, protect the public, and hold offenders accountable. This position supervises staff and ensures effective daily operations of the assigned unit. Responsibilities include case processing, training new employees, providing technical assistance, and addressing operational challenges. The role requires travel to Norfolk County Juvenile Court locations in Dedham and Quincy.

Requirements

Associate degree from an accredited college or university
Five (5) years of related work experience, preferably in case management
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of case management procedures.
Knowledge of principles and practices of employee supervision.
Knowledge of modern office equipment and technologies, including computers and applicable software.
Knowledge of docket reporting requirements.
Knowledge of basic financial recordkeeping.
Knowledge of court policies and procedures.
Skill in customer service.
Skill in leadership.
Skill in troubleshooting.
Ability to establish effective working relationships with others.
Ability to prepare clear and accurate reports.
Ability to maintain appropriate records.
Ability to communicate effectively, both orally and in writing.
Ability to work independently and follow oral and written instructions.
Ability to maintain confidentiality of information.
Ability to identify problems and recommend improvements to case processing activities.
Ability to monitor case processing activities to maintain quality control standards.
Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.

Nice To Haves

Customer Service experience preferred.

Responsibilities

Supervises the work of assigned staff, including assigning and reviewing work, and providing guidance.
Maintains accuracy and completeness of cases and records.
Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
Processes bill and batch transmittals. Maintains accurate financial records and prepares expenditure reports.
Serves as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
Provides customer service to attorneys, litigants, law enforcement personnel, and the public. Serves as a point of contact for information concerning cases processed within the major work unit.
Supervises the collection and reporting of statistics concerning cases processed.
Trains staff in the use of automated systems, case management business process, and other applicable software.
Performs other duties as required.