CASA Program Assistant 2

State of Iowa•Des Moines - 50319 - Polk County, IA

5d•Onsite

About The Position

Iowa Health and Human Services (HHS), Division of Compliance, Bureau of Court Appointed Special Advocates (CASA) is seeking an Administrative Assistant 2 to join our team! The CASA Program Assistant 2 is foundational to the Bureau's ability to function, serving as the hub of infrastructure that keeps the state office running, local programs and volunteers supported, and the Bureau's finances sound. This role is critical for ensuring reliable records, timely background checks, clear communication, and sound fiscal management, which are essential for local CASA programs to operate and for volunteers to be matched with children in need. The ideal candidate is organized, relationship-driven, and motivated by service to children and the teams who advocate for them.

Requirements

Exceptional organizational skills, with the ability to manage multiple priorities and shifting demands.
Strong relationship-building and communication skills, across state staff, local coordinators, volunteers, and the public.
A commitment to servant leadership and to the mission of the CASA Bureau and the children it serves.
Comfort working with financial records, budgets, and data systems.
Graduation from an accredited four-year college or university with a bachelor’s degree in any field, and experience equal to one year of full-time administrative support or technical support work.
OR A total of five years of education and/or full-time experience (as described above) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
OR Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Program Assistant 1.
Applicants will be required to complete a background check to be considered for this position.

Nice To Haves

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.

Responsibilities

Serve as the link between local CASA programs, volunteers, and the state office, ensuring information, resources, and support flow effectively.
Plan, schedule, and organize the Bureau's work to maintain focus on goals, projects, and priorities.
Maintain Bureau records and data systems, providing data support to field staff and case-related data support to local program coordinators.
Track and conduct volunteer background checks.
Respond to information requests from potential volunteers and the public.
Serve as secretary to the Iowa Child Advocacy Board.
Facilitate communication across the CASA state network and coordinate team meeting logistics.
Manage Bureau mail, email, and phone inquiries.
Provide first-line support on Bureau technology issues.
Review and advise on the annual Bureau budget.
Monitor Bureau revenue and spending, and ensure bills are submitted for payment on time.
Prepare financial statements as requested.
Serve as fiscal liaison with Friends of Iowa CASA, preparing and verifying paperwork for that partnership.
Support leadership and local teams in maintaining Friends of Iowa CASA accounts.