CASA Case Supervisor

Northern Virginia Family Services • Falls Church, VA

2d • $60,000 - $69,000 • Hybrid

About The Position

This role helps ensure children involved in abuse and neglect cases have a strong advocate supporting their safety, stability, and long-term wellbeing. As a CASA Case Supervisor, you will make a meaningful impact by empowering volunteers and helping children and youth navigate critical moments in their lives. The CASA Case Supervisor plays a vital role in supporting and empowering volunteer advocates as they represent the best interests of children involved in abuse and neglect cases. In this role, you will provide guidance, supervision, and case management support to CASA volunteers while collaborating with courts, child welfare professionals, families, and community partners to help ensure children have safe, stable, and permanent outcomes. This position combines advocacy, mentorship, relationship-building, and program coordination to create meaningful impact for children and youth across Northern Virginia.

Requirements

• Must have a bachelor’s degree in child welfare, public administration, counseling, human services, juvenile justice or law OR a combination of relevant education and experience
• Demonstrated supervisory experience
• Strong verbal and written communication skills, including superior editing skills
• Positive conflict resolution skills
• Ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone to a diverse population
• Strong interpersonal skills and proven ability to build trust, rapport and maintain relationships with a variety of stakeholders
• Oral and written fluency in English; additional language skills always welcome.
• Digital and technical proficiency, including working knowledge of Microsoft Office Suite
• Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
• Successful completion of background checks
• Must have reliable transportation to conduct client visits as needed and visit other designated community locations

Nice To Haves

• Knowledge of child development, child abuse prevention; trauma-informed approaches, and family focused strategies preferred

Responsibilities

• Supervise and support up to 25 volunteer advocates in their case work to ensure timely and consistent advocacy.
• Support volunteers in developing case plans and advocacy strategies for active cases.
• Monitor and evaluate each volunteer’s investigative and advocacy work, professionalism, and adherence to the CASA role, including annual written performance evaluation for each volunteer.
• Review, edit, and submit objective court reports to ensure accuracy, quality, and timely submission of present findings and recommendations to the courts.
• Provide timely feedback, guidance, and resources to support volunteer advocacy.
• Maintain records and case files of active cases.
• Attend court hearings, meetings, and visits as needed.
• Develop and maintain collaborative relationships with child welfare professionals, attorneys, court staff and all professionals involved in cases.
• Ensure timely and accurate case documentation and CASA Manager database entry.
• Support volunteers to conduct independent investigations by gathering information from children, families, service providers, schools, and foster placements.
• Ensure the child’s best interests are represented in court and throughout the child welfare process.
• Monitor case progress and ensure compliance with court orders and service plans.
• Serve as a liaison between the child, family, CASA volunteer, and professional team members.
• Ensure volunteer information in CASA Manager database is accurate.
• Support volunteer recognition, retention, and program improvement initiatives.
• Participate in regular supervision with supervisor and provide regular updates.
• Remain current on knowledge of standards and other program-related information.
• Enter data for record keeping and reporting to meet relevant guidelines.

Benefits

• We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here [https://www.nvfs.org/about-nvfs/careers/benefits/]in support of various dimensions of your wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level