Carrier Team Service Analyst

Hub International Insurance•Riverside, CA

9d•$23 - $29

About The Position

The Carrier Team Service Analyst provides dedicated support for a variety of cases and inquiries, ensuring timely and accurate resolutions. This role includes cross-functional assistance for escalations related to carriers, brokers, and accounting. The position requires strong research skills, attention to detail, and a commitment to identifying trends and delivering effective solutions. Analysts work collaboratively within a team environment to resolve challenges and maintain efficiency for internal and external partners.

Requirements

2+ years of experience in a servicing or support team environment providing assistance and solutions
Strong research and analytical skills with a proactive approach to owning resolutions
Excellent communication skills, confidence in email and phone interactions
Highly organized with the ability to manage priorities and meet service-level agreements
Team-oriented, enjoys collaboration and contributes to shared success

Nice To Haves

Professional Certificate in Business or related field, or a degree (preferred)

Responsibilities

Research and resolve escalations, including carrier assistance needs or missing commission documentation, ensuring timely and accurate solutions
Build and maintain strong relationships with carriers and brokers to provide accounting teams with the most current and accurate information
Collaborate with team members on complex escalations, fostering a cohesive and supportive environment that drives efficiency
Monitor and report on identified trends or recurring challenges, sharing creative ideas and recommendations for process improvements
Delivering the highest level of service in all interactions, maintaining professionalism and responsiveness
Support additional projects and initiatives as assigned, contributing to team and organizational goals