Carrier Team Associate
About The Position
Meet Hub International Hi, we’re HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization. About the Team The Carrier Team includes Associates and Service Analysts who collaborate to support our insurance carriers and brokers. They review incoming documentation, route it to the right place, research questions, and provide helpful assistance by email and phone so the correct accounting teams have what they need. About The Role As a Carrier Team Associate, you will become knowledgeable in the carriers or functions you support. You will review incoming materials, research questions across several systems, and provide clear, helpful information to carriers and internal partners. If you enjoy research, delivering great service, and working collaboratively with others, this role is a strong fit.
Requirements
- Experience in a service or support-focused field such as banking, finance, insurance support, collections, customer service, or administrative operations.
- Comfort communicating with carriers and brokers by email and phone in a helpful, professional way.
- Ability to research information across multiple systems and summarize details clearly.
- Strong attention to detail and consistent, organized work habits.
- Comfort balancing several tasks while maintaining accuracy.
- A collaborative and positive approach to working with others.
- High school diploma or equivalent, with related coursework or training considered a plus.
- 2-5 years of relevant experience
Responsibilities
- Support a defined set of carriers by obtaining needed statements and documentation so incoming payments can be applied by the appropriate accounting teams.
- Review and vet incoming carrier documents and route or redirect them to the correct internal teams.
- Research questions using several internal systems and follow up to gather missing information.
- Provide helpful and professional service by responding to carrier and broker inquiries through email and phone.
- Maintain up‑to‑date knowledge about your assigned carriers, including payment timing, requirements, and account nuances.
- Keep records organized and updated in broker management systems.
- Partner with colleagues to support shared goals and adapt to shifting priorities.
Benefits
- Competitive compensation
- Customizable flexible benefits & 401K matching program
- Generous PTO package – vacation, holiday, sick, and personal time off
- Growth potential - HUB is constantly growing and so can your career!
- Ongoing personal and professional development opportunities
- Comprehensive wellness programs
- health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
