Carrier Success Associate (Chicago/San Diego)

Flock Freight•Chicago, IL

14h•Hybrid

About The Position

As a Carrier Sales Associate, you’ll play a critical role in ensuring our customers’ freight moves seamlessly through Flock Freight’s proprietary platform. You’ll own carrier relationships end-to-end, from prospecting and onboarding to ongoing engagement, while leveraging technology, data, and strong commercial instincts to drive results. This is a high-execution, relationship-driven sales role for someone who thrives in a fast-paced environment and is motivated by measurable impact.

Requirements

Bachelor’s degree preferred
Previous sales, account management, or customer-facing experience preferred
Demonstrated ability to meet or exceed goals
Strong written and verbal communication skills
Confident decision-maker with solid problem-solving instincts
Strong work ethic and a willingness to learn

Nice To Haves

Competitive, driven, and motivated by performance-based goals
Comfortable with outbound sales activity and relationship building
A strong communicator who can influence, negotiate, and problem-solve in real time
Organized, detail-oriented, and able to manage multiple priorities at once
Adaptable and energized by working in a fast-moving, execution-focused environment
Mission-driven and excited to contribute to a company modernizing the freight industry

Responsibilities

Build and grow a book of carrier partners by identifying, engaging, and onboarding new carriers through outbound calls, emails, and strategic outreach.
Own daily freight execution, ensuring customer shipments are covered, serviced, and tracked successfully through Flock’s platform.
Develop trusted carrier relationships, using consistent, strategic communication to drive long-term engagement and platform adoption.
Apply tactical sales and negotiation skills to optimize carrier utilization and achieve strong economic outcomes.
Collaborate cross-functionally with Customer Success, Tracking, and Operations teams to deliver a high-quality experience for both carriers and customers.
Maintain accurate carrier and capacity data in Flock’s systems to support real-time coverage and execution.
Monitor shipments and performance metrics: proactively identifying issues and opportunities for improvement.
Consistently hit or exceed performance goals: including activity, coverage, and revenue-related metrics set by the Carrier Success leadership team.
Leverage Flock Freight’s digital platform and pooling technology to create differentiated value for carrier partners.