Carrier Services Associate

TQL • Cincinnati, OH

123d • Onsite

About The Position

As a Carrier Services Associate for TQL, you’ll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced, entry-level role, you’ll be trained to excel as the first point of contact for general inbound phone calls and emails. We’ll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

Requirements

• You have a passion for delivering excellent customer service
• You enjoy solving problems
• You maintain a calm, professional demeanor under pressure
• You communicate clearly and work well within a team
• You’re organized, with a high attention to detail
• You have a strong work ethic with a history of reliability
• You’re professionally driven, and career motivated
• You are comfortable working in a fast-paced office environment

Responsibilities

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Benefits

• Compensation starting at $17.50 per hour with opportunity for annual merit increases
• Outstanding career growth potential
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed