Carrier Representative

C.H. Robinson•Oakbrook Terrace, IL

2d•$22 - $35•Onsite

About The Position

C.H. Robinson is seeking three Carrier Representatives to manage and optimize intermodal freight by coordinating with carriers, solving real‑time transportation challenges, and ensuring freight moves efficiently from pickup through delivery. You will partner closely with internal teams, apply strong problem‑solving and prioritization skills, and make fast, informed decisions in a dynamic, high‑volume environment. This role is based in our Oakbrook Terrace office, where collaboration and in-person learning are critical to success. You will work a set shift assigned by the business, with start times ranging between 6:00 a.m. and 9:00 a.m., requiring flexibility to support customer and network needs. If you’re energized by fast‑paced work, ownership of outcomes, and the opportunity to grow within a Fortune 200 organization, this role offers a strong foundation for long‑term career growth.

Responsibilities

Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments.
Focuses on acquiring and growing auto-assigned loads to build their business.
May be directed to work on specific freight
Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions.
Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions
Ensures capacity meets specific load requirements
Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates
Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions
May manage an existing carrier or lane within a certain geography
Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base
Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
Establishes contacts and builds relationships to form an internal network of resources
Drives the automation of carrier activities (automation compliance) in accordance with company strategy.
If needed, engages internal SMEs to partner with in selling CHR's automation products and services
Ensures quality expectations are met on all assigned business
Complies with expectations as defined in internal trading rules
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities