Carrier Representative

RJW Logistics Group•Elk Grove Township, IL

About The Position

The Carrier Representative is responsible for ensuring that all logistic orders are filled with transportation carriers in the most cost effective manner. The carrier representative continuously searches to increase RJW’s carrier-base by sourcing out new carriers and building lasting business relations.

Requirements

Excellent verbal and written skills.
Knowledge and ability to enter data in Logistics software.
Excellent problem solving and resolution skills.
Ability to work under pressure situations.
Ability to multi-task.
Detail oriented.
1 year+ experience in the field of logistics and/or transportation.
High School Diploma required.
Must be able to communicate, read, write, and speak English.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.
To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Must be able to occasionally lift and/or move up to 10 pounds.
Must be able to activate phone systems utilizing keyboards and buttons.
Must be articulate and comfortable speaking in front of others.
Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
Frequently required to talk, hear, stand and walk.
Must be able to work in excess of continuous 8 hours when required.
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
Must be able to speak and communicate clearly over telephones.
Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Responsibilities

Broker available freight
Books orders with carriers via phone, e-mail, and use of load posting services.
Contacts carriers and negotiates rate to move available freight.
Contacts shippers/consignees for appointments.
Monitors and participates in the dispatching of drivers when needed.
Helps in the resolution of problems related to shipments when needed
Keeps customers informed of order status and potential issues.
Keeps sales representative informed of order status.
Provides quotes on new lane when requested.
Sources new carriers via phone and use of load posting service.
Signs up new carriers via the RJW packet and enters into the Logistics software.
Promotes goodwill with all carriers.
Continuously expands the carrier base.
Backs up Customer Service when needed.
Backs up Track and Trace shipments when needed.
Provides proof of delivery (POD’s) to customers when needed.
Other tasks as assigned by manager.