Carrier Relations Senior Manager

ADP•Alpharetta, GA

About The Position

ADP is hiring a Sr. Manager, Strategic Carrier Relations. This role is responsible for developing and executing ADP National Account's Benefit Carrier Integration partnership strategy, ensuring efficient and effective service delivery to National Account’s Benefits clients with Carrier integrations. The position focuses on driving strategic and transformational partnerships with key benefit carriers and brokers, emphasizing API integration with ADP National Account platforms. The ideal candidate will leverage industry expertise and a customer focus to acquire new carrier partnerships and grow/retain existing ones. Success in this role requires proven experience with benefit carriers, brokers, product development, and IT teams across Health & Welfare, Payroll Deduction Products (HSA, FSA), Medical, and/or Absence Management. The role demands an expert who uses data to drive new partnership opportunities and is passionate about delivering innovative solutions that delight carriers and clients through seamless integrations and digital experiences with ADP products and services.

Requirements

5-7 years’ of directly related experience in a client service and/ or implementation environment and/or management in HR/Benefits/ Insurance Product development and management where you had direct interaction with Clients and/or external Partners.
Exceptional business and financial acumen, communication/ presentation skills, and sound business judgment.
Highly collaborative with a partner mindset.
Experience developing insightful business cases and advanced models to support decision making and inform sales and service strategies.
Ability to thrive in a fast paced and ever-changing environment.
Proven experience working within complex internal and external cross-functional teams.
Ability to build and grow strong relationships with internal partners across technology, product, implementation, service, and legal.
Comfortable working closely with Senior Level Executives across the organization.
Strong presentation skills – must be able to develop materials and present to Senior Level Executives.
Experience performing data analysis as input to ROI development.

Nice To Haves

Process re-engineering, project, and/ or program management experience.
Exceptional verbal and written communication skills, with the ability to flex style based on audience and situation.
Data driven business decisions.
In-depth business and/or product knowledge of APIs, digital experience, enrollment platforms, and decision support.
Experience at a large Insurance Carrier and/or National Benefit Broker a plus
Creative Thinking -- collaborates with carriers and associates to deliver high-quality solutions.
Analytics -- develops business cases and advanced models to support decision making and mines key insights from large data sets to inform sales and service strategies.
Develops training, carrier, and executive presentations.
Excellent written, verbal and presentation skills are required.
Ability to conceptualize, negotiate and sell ideas internally and externally is essential.
Ability to function in a flexible, constantly changing environment and identify and recommend opportunities for improving operations to be scalable.

Responsibilities

Drive Strategic Relationships: Leverage industry expertise to build, grow, and retain strategic relationships with benefits carriers and support their successful onboarding and integration.
Evaluate, implement, and communicate strategies to improve efficiency, reduce errors, and deliver seamless integration with the highest quality.
Improve the Client Experience: Proactively identify opportunities to enhance and improve the benefit carrier integration process, focusing on modern API technology and enhanced digital experiences across platforms.
Lead with a solution-oriented and innovative approach to incorporate new technology, methodologies, and/or processes to increase productivity, efficiency, quality, and improve client experiences.