Carrier Operations Coordinator - Pickup and Delivery

Forward Air•Groveport, OH

2d•Onsite

About The Position

The Carrier Operations Coordinator - Pickup and Delivery supports day-to-day transportation services within a network of third-party carriers and terminal partners. They help ensure shipments are picked up and delivered on time while maintaining accurate and timely system updates. They monitor carrier performance, document service activity, and escalate issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience.

Requirements

High school diploma or equivalent required.
Previous experience in customer service, operations, logistics, or administrative support preferred (including internships or part-time jobs).
Strong attention to detail with the ability to follow processes and maintain data accuracy.
Ability to manage multiple tasks and stay organized in a fast-paced environment.
Effective communication skills, both verbal and written.
Reliable attendance and strong work ethic with a willingness to learn.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Nice To Haves

Undergraduate degree from an accredited college or university preferred.

Responsibilities

Enter and maintain accurate shipment data, including proof-of-service and delivery documentation.
Monitor carrier performance against key expectations and metrics, including timeliness and documentation standards.
Ensure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).
Verify proof-of-delivery documentation is visible to customers within required timeframes.
Assist in identifying and reporting service issues, delays, or exceptions for resolution.
Communicate professionally with internal teams, terminal personnel, and carrier partners.
Coordinate vendor and terminal team interactions to minimize handoff delays.
Review carrier invoices and flag discrepancies based on contractual guidelines.
Evaluate accessorial charges for accuracy and proper documentation.
Participate in initial investigations of lost or delayed freight and escalate as needed.
Maintain organized records and ensure data accuracy across multiple systems.
All other duties as assigned to meet evolving business needs.