Carrier Login / Licensing Assistant
Cross Insurance•Bangor, ME
•$18 - $22•Onsite
About The Position
This role is part of an incoming call group that responds to and distributes incoming calls to the respective departments and employees. The assistant will be a member of the Zendesk ticket system, responding to ticket requests as assigned by the coordinator. This includes responding to carrier requests for agent and agency licenses, supporting agent terminations of logins and appointments, resolving appointment and login issues, and handling new and existing agent appointment and login requests.
Requirements
- Experience with Zendesk ticket system.
- Ability to respond to carrier requests for agent and agency licenses.
- Ability to support agent terminations of logins and appointments.
- Ability to resolve appointment and login issues.
- Ability to handle new and existing agent appointment and login requests.
Responsibilities
- Respond to and distribute incoming calls to the respective departments/employees.
- Respond to ticket requests as assigned by the coordinator.
- Respond to carrier requests for agent and agency licenses as assigned by the licensing and contracting coordinator.
- Support agent terminations of logins and appointments.
- Resolve appointment and login issues.
- Handle new and existing agent appointment and login requests.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
