Carrier Development Manager

FHI 360

3d•Hybrid

About The Position

FHI is seeking a Carrier Development Manager to join our Logistics division. This role is responsible for recruiting, vetting, and managing relationships with third-party carriers to help build a reliable, compliant, and cost-effective freight network. The Carrier Development Manager plays a key role in ensuring profitable, on-time load coverage while supporting strong service for our customers and stakeholders. This is a full-time, benefits-eligible position in a remote office environment, with required in-office visits bi-monthly and for quarterly events.

Requirements

Experience in truckload transportation logistics required.
Strong understanding of DOT/FMCSA regulations.
Proficiency in Microsoft Office, including Outlook, Teams, and Word.
Strong Excel skills, including spreadsheet development and analysis.
Excellent communication and customer service skills.
Ability to give and receive feedback professionally.
Strong organizational and time management skills.
Ability to multi-task and adapt quickly to change.
Ability to work well independently and within a team environment.
Process-oriented mindset.
Comfort using technology and learning new tools.
Willingness to continue growing skills and knowledge.

Nice To Haves

1-2+ years of experience in freight brokerage, dispatch, or truckload operations preferred.
Organized, service-minded, and able to manage multiple priorities in a fast-paced logistics environment.
Takes ownership, follows through, and brings a continuous improvement mindset to their work.
Strong attention to detail and ability to follow processes.
Ownership of assignments with a willingness to go the extra mile.
A positive attitude and team-oriented approach.
Professional communication and relationship-building skills.
Ability to engage effectively with all levels of the organization.
High level of confidentiality, integrity, and professionalism.
Strong interest in professional growth and continued success.
A service-minded approach to supporting customers, carriers, and internal stakeholders.

Responsibilities

Support daily freight coverage needs while developing a strong carrier network that can serve the business across changing market conditions.
Identify, recruit, and build partnerships with high-potential carriers to expand freight capacity.
Work closely with Customer Service to understand lane coverage needs and cover available loads.
Guide carriers through onboarding, safety vetting, insurance verification, and authority documentation.
Negotiate rates, contracts, and service agreements with carriers and clients to support profitability and compliance.
Monitor market trends in logistics, supply chain management, freight pricing, and carrier capacity.
Build and maintain long-term carrier relationships that support consistent service and carrier loyalty.
Track carrier performance and address opportunities for improvement.
Support a reliable, compliant, and cost-effective freight network.