Carrier Coordinator

Asus•Fremont, CA

10h•Onsite

About The Position

The Carrier Coordinator is responsible for supporting daily transportation and distribution operations to ensure timely, cost-effective, and compliant product movement. This role manages shipment execution, carrier coordination, and issue resolution while also assisting with retail chargebacks and freight claims. The position requires strong operational follow-through, attention to detail, and the ability to work cross-functionally with internal teams, carriers, and warehouses.

Requirements

Bachelor’s Degree in Business or equivalent degree and 3 years of relevant business experience OR High School diploma/GED and 3 years of relevant business experience; in logistics, supply chain management, and/or project management
2–4 years of hands-on experience in logistics, transportation, or supply chain operations
Demonstrated experience handling day-to-day shipment execution and coordination
Direct experience with retail chargebacks and freight claims (researching, disputing, filing, and tracking)
Experience working with carriers, warehouses, and retailer compliance or routing guides
Experience in delivery and evaluation of transportation carrier management
Proactive and have the ability to work well independently as well as in a team environment
Work well with cross functional teams
Strong ownership and organization skills
Proven skills with MS Excel and MS PowerPoint in order to successfully execute projects
Experience coordinating with 3PLs, brokers, or distribution centers
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Experience working with major retailers (e.g., big box, grocery, or ecommerce)
Familiarity with carrier liability rules and freight claim processes
Excellent written and verbal communication skills in English

Nice To Haves

Background in logistics and supply chain management
Ability to plan and prioritize work
Must be highly organized and able to manage multiple responsibilities
Software skills, including use of Microsoft Office and Oracle
Verbal and written communication skills are necessary to explain complex and/or confidential information.

Responsibilities

Coordinate daily outbound and inbound shipments across FTL, LTL, and parcel carriers
Communicate with carriers, warehouses, and internal teams to ensure on-time pickups and deliveries
Track shipments, proactively identify delays or issues, and take corrective action
Prepare and review shipping documents including BOLs, PODs, and invoices
Maintain accurate shipment data in systems, ERP, and retailer portals
Monitor, analyze, and research retailer chargebacks related to routing compliance, late delivery, shortages, or documentation errors
Dispute invalid chargebacks by gathering supporting documentation (PODs, BOLs, carrier confirmations, retailer guidelines)
Work cross-functionally with warehouse, customer service, and transportation teams to prevent recurring chargebacks
Track chargeback trends and assist with root-cause analysis and process improvements
File, track, and resolve freight claims related to loss, damage, or shortage
Coordinate with carriers, warehouses, and customers to collect claim documentation
Ensure claims are submitted within carrier and regulatory timelines
Manage claim status through resolution and recovery
Maintain organized records for audits and reporting
Communicate daily with carriers regarding scheduling, service issues, and shipment exceptions
Support carrier compliance with retailer routing guides and shipping requirements
Assist with carrier performance tracking and service issue documentation