Carrier and Partner Management Administrator

CMA CGM•Mississauga, ON

5d•Onsite

About The Position

CEVA Logistics is a leading global logistics company offering a comprehensive range of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive environment for its 110,000 employees worldwide. The Trade Performance Center (TPC) is seeking a Carrier and Partner Management Administrator to coordinate carrier allocations and bookings with Asia, support network performance, and enhance process efficiency. This role is crucial for optimizing carrier capacity, ensuring contract compliance, and facilitating communication among internal and external stakeholders.

Requirements

Undergraduate degree in Transport and Logistics or a related field.
3 to 5 years of experience in transport and logistics.
Fluency in English
Intermediate to advanced command of Microsoft Word, Excel, and PowerPoint.
Strong organizational skills and ability to work autonomously.
Excellent interpersonal skills with a dynamic and collaborative approach.
Comfortable working with numbers and data.

Responsibilities

Manage bookings, including virtual carrier bookings, and maintain related data in OPTIM.
Coordinate carrier allocations across trade lanes in line with negotiated agreements for FAK, NVOCC, and NAC Basket contracts.
Instruct origin agents on the contracts to use once cargo delivery dates are confirmed.
Develop and maintain allocation cards using the DMP OPTIM tool.
Coordinate daily with carriers and monitor service performance.
Manage space and equipment release with carriers.
Analyze deviation reports and provide feedback to carriers.
Create and maintain reporting to improve visibility on contract usage and capacity optimization.
Build strong relationships with other TPC teams across regions, including Asia and the Americas.
Drive continuous improvement initiatives to reduce manual workload and email volume.
Monitor process compliance and contribute to reducing shortfalls.
Improve schedule visibility across carriers.
Communicate with the European network through regional teams and agencies.
Assess operational needs and monitor performance across stakeholders.
Maintain proactive communication through network alerts to highlight opportunities or issues.
Lead or support conference calls with stakeholders when appropriate.