Carrier Accounts Payable Rep

C.H. Robinson Worldwide, Inc.•Kansas City, MO

40d•$18 - $28•Hybrid

About The Position

C.H. Robinson is looking for a Carrier Accounts Payable Representative to join our team. In this role you will be responsible for working on new and existing issues, by communicating with our C.H. Robinson partners and our internal salespeople. You must be a strong communicator, provide exceptional customer service and keep timely detailed logs. You will use critical thinking skills to resolve open direct payables questions. In addition, you will use your systems knowledge to navigate through technology with ease. If you are someone who works well under pressure and can meet deadlines within a specific timeframe, this may be the role for you. This hybrid position is based in our Kansas City office and requires in-office presence two days per week, on Tuesdays and Wednesdays.

Requirements

High School Diploma or GED equivalent
Minimum 2 years of data entry experience
Minimum 1 year of strong customer service experience leveraging written and verbal communication skills

Nice To Haves

Proficient in Microsoft Office Suite of Programs
Previous experience with the Navisphere system
Strong written and verbal communication skills
Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
Strong interpersonal skills
Critical thinking skills and the ability to use own judgement and make decisions
Strong organization skills and attention to detail
Self-motivated and the ability to work independently
Ability to work in fast-paced, professional, and deadline driven environment
Effective in multitasking and prioritizing their skills and time
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Leverage systems functionality and established processes to resolve issues daily and meet established error rate guidelines
Release the direct payment to our partners and release the invoice to the customer
Utilize problem solving and critical thinking skills to work with partners to resolve issues
Make quick decisions and sound judgement calls when resolving issues
Escalate complex issues to senior team members and/or leadership
Work within established procedures and adheres to quality guidelines
Contribute ideas for process improvement
Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
Continue to develop skills and build upon knowledge of the direct payables processes

Benefits

Three medical plans which include
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities