Carrier Account Manager

WayFinder Logistics•Chicago, IL

1d•$60,000 - $62,000•Hybrid

About The Position

As a Carrier Account Manager, you'll be focused on procuring and developing relationships with new and existing carriers. Your role will provide vast exposure to the logistics industry, account management, and sales while also strengthening your ability to conduct business over the phone. You’ll be heavily involved in quoting transportation costs, negotiating pricing in a high-intensity brokerage environment, and creating solutions for a wide range of logistical challenges. This is a ground-floor opportunity with experienced industry professionals within a culture-driven environment.

Requirements

Strong communications skills with a positive and engaging personality
Excellent verbal and social interaction skill sets
Positive attitude and ability to self-motivate and self-manage
Knowledge of freight brokerage, transportation modes, and competitive rates and service requirements
Ability to evaluate current market conditions and rates for truckload and LTL in real time
Ability to learn major shipping corridors and carrier rates along these lanes
Experience with TMS, load board, onboarding & compliance, and rate tool software
Well organized and ability to prioritize, meet deadlines and excel in handling multiple tasks simultaneously
Comprehension of analytical reports to better familiarize with trends, markets, etc.
Ability to work independently, as well as, within a team setting
Proficiency within Microsoft Office productivity suite and TMS platforms

Nice To Haves

Experience specifically at a freight brokerage (3PL) preferred
Bachelor’s degree in business-related field preferred
A blend of education and work experience may be considered

Responsibilities

Own all carrier-facing communications, independently managing relationships with truck drivers, trucking company owners, and dispatchers with confidence and professionalism
Command carrier price negotiations, leveraging real-time market trends to secure the best rates and ensure company profit
Drive revenue growth through proactive carrier account management, consistently identifying and capitalizing on new opportunities
Independently vet, select, and onboard new carriers from start to finish, including contract execution and ongoing management and carrier development
Maintain precise carrier pricing and capacity documentation, keeping the team equipped with accurate, actionable information
Serve as the go-to escalation point for all carrier issues, resolving conflicts swiftly and decisively to keep operations moving
Own all DAT posting and un-posting of assigned shipments, utilizing alternate posting strategies to maximize coverage and efficiency
Continuously evaluate shifting business priorities and deadlines, adapting and executing without the need for immediate supervision
Bring forward ideas that shape process improvement and contribute directly to company growth
Perform other duties as assigned by management in support of company goals and operational needs