Carrier Account Manager - LTL

C.H. Robinson•Eden Prairie, MN

2d•$48,000 - $75,800•Onsite

About The Position

C.H. Robinson is looking for a Carrier Account Manager to support our LTL & Last Mile team. In this role you will be focused on the growth and development of your carrier portfolio and secure capacity to ensure shipments move in accordance with customer expectations and/or to enable digital matching of equipment to freight. This role combines sales, account management, and operational execution to meet the transportation needs of the customer. This role will be based in Eden Prairie, MN with 4 days in-office.

Requirements

High School diploma or GED
Minimum 1 year of carrier sales experience

Nice To Haves

Bachelor’s degree from an accredited college or university
Service-oriented disposition: Approaches their work, takes action and makes decisions in the best interests of the customer and carrier
Meets quality expectations: Demonstrates an understanding of the importance of quality and executes their work accordingly
Takes personal accountability and consistently demonstrates follow-through on the expectations of their role
Has shown negotiation skills that reach outcomes that are mutually beneficial to the customer and carrier
Thrives in a fast-paced, high-energy environment, has demonstrated the ability to manage their time to ensure role expectations are completed with quality and within required timeframes
Strong relationship building skills: Builds positive relationships with internal and external stakeholders. Shares information and provides support to other team members to ensure collective success of the team and C.H. Robinson
Has consistently demonstrated an adherence to community trading rules and behavioral expectations
Values a diverse and inclusive work environment

Responsibilities

Capacity Procurement: Secures capacity by balancing a portfolio of committed capacity as well as placing outbound calls and taking inbound calls generated from load boards.
Autonomously negotiates commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
Develops alternative capacity such as drop trailer, dedicated capacity and multi-leg movements as well as traditional coverage
Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment and expertise to maximize the relationship, capacity utilization and carrier satisfaction
Uses expertise and knowledge of the market and carrier preferences to source and provide capacity in both contractual and spot market environments
Execution: Matches capacity to shipments so that assigned and open-board freight moves in accordance with customer expectations
Provides day-to-day problem resolution; identifies issues, determines the best course of action and implements solutions.
Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
Proactively posts available capacity, using complete and accurate details, to enable efficient matching of freight to equipment
Utilizes and interprets carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates
Ensures shipment updates are recorded within expected parameters to meet customer visibility demands
Continuously develops and/or sells booking automation through tools such as Book it Now and Auto Tender to support organizational automated booking goals
Actively participates and partners with truckload service line on strategic procurement activities
Internal and External Relationships: Develops a diversified carrier portfolio.
Maintains and grows relationships through regular phone calls, emails and/or face to face visits.
Serve as their CH Robinson representative, sells products and drives automation
Participates in and/or leads carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
Establishes contacts and builds relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams
Quality: Automates carrier activities in accordance with company strategy.
Accountable to learn and understand all automation tool options and keep abreast of industry changes or trends
Ensures quality expectations are met on all executed shipments
Complies with all internal trading rules

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities