LTL Account Manager

Transportation Insight • Austin, TX

4d

About The Position

The LTL Account Manager is responsible for managing, growing, and retaining existing customer accounts through strong relationship management and consistent service execution. This role serves as the primary point of contact for assigned customers, ensuring clear communication, smooth day-to-day operations, and overall account success. This position also plays a key role in analyzing account performance and communicating insights to both customers and internal stakeholders.

Requirements

• Bachelor’s degree preferred
• 1–3 years of experience in logistics, transportation, or a related field
• LTL experience preferred
• Experience working with customers in a fast-paced environment
• Comfortable presenting to customers or internal stakeholders
• Strong communication and relationship-building skills
• Ability to analyze data, identify trends, and communicate insights clearly
• Comfortable creating and delivering presentations (PowerPoint, Google Slides, etc.)
• Strong organizational skills with the ability to manage multiple priorities
• Problem-solving skills with a proactive mindset
• Attention to detail and ability to follow processes
• Comfortable working cross-functionally with different teams
• Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with TMS systems is a plus

Responsibilities

• Serve as the main point of contact for assigned customer accounts
• Build and maintain strong relationships through regular communication via phone and email
• Support day-to-day account activity, including shipment coordination, scheduling, and tracking
• Partner with internal teams to ensure shipments are executed accurately and on time
• Provide timely updates and support to customers, addressing questions or issues as they arise
• Assist with pricing requests and rate discussions as needed
• Support account growth by identifying opportunities to increase volume and improve service
• Review account performance data to identify trends, opportunities, and areas for improvement
• Prepare and deliver account updates, business reviews, and presentations to customers and internal stakeholders
• Help maintain account-specific processes and ensure information is shared across teams
• Provide guidance and support to Account Coordinators to ensure consistent execution
• Participate in customer meetings and present insights in a clear, professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees