Carline Specialist (Cleveland, Ohio)

Dealer Tire•Cleveland, OH

7d•$58,936 - $61,000•Onsite

About The Position

As a Carline Specialist at Dealer Tire, you will be responsible for managing accounts and marketing efforts, providing excellent customer service, and contributing to sales growth. This role involves responding to customer inquiries, proactively identifying sales opportunities, and acting as a representative for Dealer Tire with OEM dealers. You will also be involved in order processing, resolving customer concerns, and collaborating with internal departments to ensure customer satisfaction. The position requires strong communication, problem-solving, and administrative skills, along with proficiency in various software systems.

Requirements

2-3 years of sales/service experience, or equivalent work experience.
Excellent communication & customer service skills.
Successful completion of Sales Fundamentals.
General knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands.
Understand functions and processes of J.D. Edwards, Salesforce, Microsoft Teams, Workday and other daily used systems.
Basic proficiency with diagnostic skills and industry/product knowledge.
Strong communication skills and time/productivity management.
JDE - navigate to basic pages, find basic data, canceling orders, placing orders, releasing backorders.
Office tools: Basic knowledge of Outlook, Word, Excel.
Salesforce: Basic navigation, search / note entries / editing / returns.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Respond to inbound calls from current and potential customers, addressing requests/inquiries within one business day.
Provide superior customer service and technical advice, translating inquiries into sales opportunities.
Exhibit a strong focus on sales achievement and develop customer relationships to influence sales.
Proactively make outbound calls to current and potential customers to identify opportunities to increase tire sales revenues.
Provide customer solutions through general product and process knowledge, and support the sales team.
Exhibit a strong focus on team-selling and developing relationships.
Represent Dealer Tire with all OEM dealers.
Evaluate customer needs and determine appropriate actions.
Contribute to the development and sharing of innovative ideas to improve processes and policies.
Ensure the accurate processing of orders on a daily basis.
Interact with other departments (e.g., Warehouse, Program Management, Accounts Receivable) to ensure timely responses to customer inquiries and orders.
Resolve customer concerns and questions related to delivery, AOR assistance, program elements, and promotional/marketing inquiries.
Strive for one-call resolution with every customer.
Communicate effectively with OEM Team Lead and Associate Team Lead regarding business issues.
Adhere to Dealer Tire goals and objectives by following core values.
Display a professional manner when dealing with internal and external customers.
Complete all required administrative documentation.
Input critical notes into the contact center management system.
Attend all required training sessions.