Caring for Caregivers/EAP Counselor

Cleveland Clinic•Medina, OH

17h•Hybrid

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Professional Health Coordinator serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns such as substance use, mental health, or cognitive issues. Caregivers in this position must manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence. They will collaborate with hospital leadership, work across all organizational levels, and may contribute to compliance monitoring and program development. A caregiver in this role will at rotating locations, primarily between Medina and Mercy Hospitals. Two evenings per week is required, 10:30 a.m. – 7:00 p.m. and then either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 p.m. Occasional schedule flexing may be required for critical employee situation.

Requirements

Master's degree in one of the Behavioral Sciences.
Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required.
Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses

Nice To Haves

Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred.
Certified Employee Assistance Professional (CEAP) preferred
Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations
Knowledge of or experience in healthcare professional impairment and rehabilitation

Responsibilities

Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
Provide short-term counseling and supportive services to voluntary participants.
Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
Complete all documentation in adherence with professional and departmental standards.