Caring for Caregivers/EAP Counselor

Cleveland Clinic

7d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Caring for Caregivers Counselor, you will provide brief assessments, counseling, referral, care management and related support services for Caring for Caregivers/EAP participants. In this role, you will serve as a key member of Cleveland Clinic’s Employee Assistance Program (EAP), providing assessment, case management, short-term counseling and support for both mandatory and voluntary caregivers, primarily healthcare professionals with concerns such as substance use, mental health or cognitive issues. You will manage sensitive and complex cases with discretion, professionalism and high emotional intelligence while collaborating with hospital leadership and working across all organizational levels. A caregiver in this role works a day/evening rotation Monday through Friday from 9:00 a.m. – 5:30 p.m. or 10:30 a.m. – 7:00 p.m. at Main Campus.

Requirements

Master’s degree in one of the Behavioral Sciences
Ability to speak, read, and write in English
Licensed Professional Clinical Counselor (LPCC), Licensed Independent Social Worker (LISW), or Licensed Independent Marriage and Family Therapist (LIMFT) in the state of Ohio
May require periodic adjustment of work hours to support a 24/7 operation

Nice To Haves

Certified Employee Assistance Professional (CEAP)
Five years of experience in one or more EAP related areas, providing direct counseling in outpatient mental health, substance abuse, or related setting
Direct employee assistance program (EAP) experience

Responsibilities

Provide brief assessment, counseling, and referral services to employees and eligible household dependents participating in the Caring for Caregivers programs, including the employee assistance program (EAP).
Provide case management and monitoring services to mandatory participants, including those referred through the organization’s expanded drug testing program.
Provide onsite and virtual support services, including critical incident response (CIR).
Provide consultation and training to organizational leaders and employees.
Staff all critical cases with senior Caring for Caregivers leadership.
Complete all documentation in adherence to professional and departmental standards.
Other duties as assigned.