Caring Family Advisor (Inside Sales)

SilverAssist • Hendersonville, TN

34d • Remote

About The Position

Caring, a business unit of SilverAssist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology to empower people to navigate the complex realities of aging. Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options. This is a work-from-home opportunity.

Requirements

• 3+ years of documented sales success in a quota- or metrics-driven environment, preferably to businesses or consumers.
• Problem-Solving Skills.
• Ability to deliver results in an independent telecommute environment.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease.
• Strong typing skills.
• Structured, pre-scheduled training attendance is mandatory.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.

Nice To Haves

• MacOS proficiency is not required but is strongly encouraged.
• Experience with high call volume (100-150 calls per day) is preferred.
• Industry Knowledge and/or past history of senior care industry experience is preferred.
• Bilingual in Spanish and English ideal.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• Ability to manage a softphone and abide by all aspects of a contact center.

Responsibilities

• Hold space and conduct deeply connected discovery conversations that not only help uncover the needs of the care recipient but also help the care seeker or family navigate this decision.
• Guide families through the search process, providing strong post-referral follow-up, with emphasis on the value of partnering with Caring.
• Walk alongside families by proactively managing all leads in your pipeline.
• Understand partner community offerings within our database, resident requirements, and the unique benefits of senior living options to accurately match care recipient needs to a community.
• Leveraging the NEPQ conversation framework, use active listening and attention to verbal cues to uncover pain points.
• Engage in effective probing and ask insightful questions to provide targeted solutions.
• Maintain consistent performance metrics based on predefined benchmarks.
• Consistently meet and exceed sales goals.
• Balance adding new volume to the pipeline while converting existing pipeline.
• Accurately manage the lead pipeline within the CRM.

Benefits

• Competitive base wage of $22 per hour and uncapped performance-based bonuses with $5,000 to $7,500 in commission in just the first 3 months.
• Competitive benefits package.
• Supportive and inclusive workplace culture.
• Paid time off and holidays.
• Paid training and all computer equipment needed for the position are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed