Caribou Manager | 9

Hugos Family Marketplace•Jamestown, ND

1d•Onsite

About The Position

The Caribou Manager at Hugo's Family Marketplace (& Caribou) is responsible for overseeing the daily operations of the café, ensuring exceptional customer service, and maintaining high standards of food safety and sanitation. This role requires a dynamic leader who can manage staff effectively, optimize sales and labor, and ensure a positive, team-oriented environment.

Requirements

High school diploma or GED
2–3 years in retail, food service, or café environment
Leadership
Customer service
Beverage preparation/café operations
Food safety, sanitation, and regulatory compliance
Inventory management/ordering
Sales tracking, budgeting, and profitability awareness
Communication/interpersonal
Time management/multitasking
Physical stamina

Nice To Haves

Associate’s or Bachelor’s degree in hospitality, business, retail management, or food service
Food safety or handling certifications (ServSafe or equivalent)
1–2 years of supervisory or managerial experience
Prior experience as a Barista or Lead Barista
Experience with inventory control, cash handling, and labor management

Responsibilities

Manage daily operations of the café, ensuring efficiency and high standards of service.
Deliver excellent customer service and address customer inquiries and issues promptly.
Train, schedule, and supervise staff to ensure optimal performance and team cohesion.
Oversee the preparation of beverages and food, ensuring quality and consistency.
Maintain cleanliness, organization, and safety throughout the café.
Manage inventory, order supplies, and ensure proper product rotation.
Monitor sales, control labor costs, and strive for profitability.
Assist customers with their needs and ensure a welcoming atmosphere.
Implement promotions, merchandising, and seasonal offerings to boost sales.
Ensure compliance with food safety and sanitation regulations.
Foster a positive, team-oriented environment that encourages staff engagement and development.