SFO Cargo Warehouse Supervisor

Swissport International AG•San Francisco, CA

1d•Onsite

About The Position

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Cargo Warehouse Supervisor is responsible for overseeing warehouse and storage facilities, managing the loading and unloading of air cargo, ensuring timely and accurate cargo documentation, and adhering to regulatory requirements. This role involves leading a team during turnarounds or within specific areas/tasks, ensuring compliance with safety, security, and operational performance standards in line with company policies and values. The expected pay rate is $30.00/hour.

Requirements

High School diploma or GED equivalent
Fluent spoken and written English
5 years' operational experience in ground handling, cargo, or aircraft fueling services
Excellent working knowledge of proper safety practices, procedural compliance and operations delivery
Excellent organizational and time-management skills
Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
Ability to coach and motivate teams to deliver high quality standards
Ability to resolve problems with a focus on excellent customer service
Ability to establish and maintain positive, professional, work relationships with teams and customers

Responsibilities

Functional member of the operational team working on a shift-basis
Act as technical expert on the ground
Coaching and coordinating the team assigned to the task
Perform any tasks particularly stipulated by SLAs as needing a senior member of staff (e.g., handling aircraft doors)
Responsible for accurate service capturing of operational activities relevant for invoicing and complete flight/task reports as per company procedure
Allocate tasks to team members during a turnaround in warehouse
Ensure compliance with all Operating Procedures (SOP, LOP), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision
Supervise all Operations (as part of their purview); stand in for Duty Manager or equivalent as required
Provide team under their purview with work instructions during shift / during turnaround
Lead and train on-the-job as necessary for the employees working under their purview
Provide Duty Managers with feedback on employees to enable them to have constructive development / disciplinary conversations
Depending on severity, responsible to escalate any customer complaints received / observed to Duty Managers promptly
In small stations, assume responsibility for day-of allocation tasks on a rotating basis
Conduct QHSE related daily checks / inspections and accurately report into the systems