Cargo/Warehouse Manager YUL

Swissport International AG•Dorval, QC

7d•Onsite

About The Position

The Cargo/Warehouse Manager is responsible for planning and managing all operational activities associated with cargo service handling in line with company procedures, policies, and brand values. This role ensures the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives. The manager will lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals. They will also oversee workplace health and safety programs, monitor operational performance and KPIs, and ensure compliance with safety, security, and regulatory requirements. This position requires a strong focus on customer satisfaction, operational quality, and continuous improvement, including compliance with ISO 9001, 45001, and 14001 standards. The role involves managing Profit and Loss (P&L) statements, maintaining accurate operational documentation, and fostering a culture of accountability and employee development.

Requirements

Minimum of 5 years of experience within the industry
Excellent communication skills in French and English
Eligible to work in Canada
Strong customer focus with a commitment to operational quality and continuous improvement
Knowledge of general office operations and business support functions.
Must be available to work a flexible schedule, as required to support operational needs.
Highly reliable professional with a strong sense of ownership, accountability, and commitment to operational excellence.
Strong analytical and problem-solving skills to drive continuous improvement
Ability to work in inclement weather

Responsibilities

Accountable for the delivery of safe, efficient, and reliable cargo operations while meeting customer service expectations and operational objectives.
Lead, motivate, and manage teams to achieve Service Level Agreements (SLA), productivity targets, and operational performance goals.
Assist in monitoring operational performance and KPIs to identify opportunities and implement corrective actions.
Ensure compliance with all safety, security, and regulatory requirements related to employees, equipment, facilities, and aircraft operations.
Oversee workplace health and safety programs, incident reporting, investigations, return-to-work processes, and corrective actions.
Oversee, monitor, and evaluate the operation's performance to ensure increased profitability and productivity.
Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action.
Monitor and track quality standards of the Cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness.
Ensure operational processes comply with ISO 9001, 45001, and 14001 standards while supporting audits and continuous improvement initiatives.
Maintain accurate operational documentation, procedures, and compliance records.
Monitor customer satisfaction, address service concerns, and implement improvement actions.
Foster a culture of accountability, safety, continuous improvement, and employee development through effective leadership and coaching.
Build and maintain strong relationships with internal stakeholders, customers, airport authorities, and business partners.