Cargo Reservation Specialist

United Airlines•Houston, TX

1d•Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Requirements

High school diploma or equivalent
Excellent customer service skills required, with 2-3 years of customer service experience
Excellent listening and communication skills and the ability to read, write and speak English fluently
Minimum typing skills of 20 wpm
Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays; flexibility is a must, as your work hours and days may change up to 4 times per year
Must be able to sit and work at a computer for extended periods of time in a small cubicle area
You will perform structured functions, such as typing information into a computer and speaking on the phone to customers, repeatedly throughout your shift
Must be able to adhere to firm, predetermined break periods
Other than the scheduled break and lunch periods, you will be required to be at your workstation performing applicable duties
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the positioned break and lunch periods, you will be required to be at your work station performing applicable duties.

Nice To Haves

High school diploma or equivalent

Responsibilities

Help maintain service level standards while meeting business objectives, by answering phones and or email in a timely and professional manner
Book all Domestic, International and QuickPak cargo shipments, for external and internal customers
Book all Domestic, International and QuickPak cargo shipments, for external and internal customers
Provide accurate information to customers, as it pertains to rules, regulations, rates and acceptance of all cargo products
Provide excellent customer service to internal/external customers
Selling and promoting our cargo products