Caretaker's Cottage Coordinator

Capital Consultants Management Corporation•Scottsdale, AZ

6d•Onsite

About The Position

The Caretaker’s Cottage Coordinator provides administrative, customer service, and operational support at the Caretaker’s Cottage for residents. This role serves as a primary point of contact for residents, guests, and service providers, supports daily HOA operations, and contributes to a professional, organized, and welcoming community environment.

Requirements

Ability to work a weekend schedule
High school diploma or equivalent
Basic proficiency in computer applications (email, word processing, and spreadsheets)
Strong verbal and written communication skills with a professional demeanor
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced, customer-facing environment
Minimum of one (1) year of administrative, customer service, or office support experience preferred

Responsibilities

Serve as the first point of contact by greeting residents, guests, and service providers and providing assistance as appropriate
Respond to resident inquiries and direct concerns to the appropriate HOA management team or service provider
Answer incoming telephone calls and manage correspondence in a timely, courteous, and professional manner
Maintain and update resident directories and related records
Support new resident onboarding by providing information on community amenities, policies, and HOA procedures
Receive, log, secure, and distribute packages, mail, and special deliveries; notify residents promptly of receipt
Coordinate delivery and pickup of flowers, specialty items, wine, and similar resident services
Manage dry-cleaning pickup and return services according to established procedures
Accept and manage USPS and larger deliveries; assist residents with mail-related requests, including redirection inquiries
Coordinate and authorize gate access for approved guests, vendors, and contractors in accordance with HOA policies
Maintain cleanliness, organization, and functionality of the Caretaker’s Cottage, office areas, and mailroom
Oversee trash and recycling removal and coordinate with vendors as needed
Communicate resident concerns, maintenance requests, and operational issues to HOA management in a timely manner
Support HOA management with administrative tasks, recordkeeping, and coordination of services
Attend required meetings, trainings, and community briefings
Maintain working knowledge of HOA policies, procedures, and community updates
Perform other duties as assigned within the scope of the role