CARES Program Specialist

Amherst College•Austin, TX

10d•Hybrid

About The Position

The CARES Program Specialist provides supportive case management services to residents to promote housing stability and financial well-being. This role works under the supervision of senior staff and collaborates with internal teams and community partners to connect residents with resources and services.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field; OR equivalent experience in case management or human services.
Minimum 2 years of experience in case management, social services, counseling support, or a related field.
Strong interpersonal and communication skills.
Ability to build rapport with individuals from diverse backgrounds.
Organized and detail-oriented, with the ability to maintain accurate documentation.
Ability to manage multiple tasks and prioritize effectively.
Demonstrates flexibility in responding to changing resident needs, evolving program requirements, and shifting priorities.
Ability to adjust approach, learn new processes quickly, and remain effective in a fast-paced environment.
Willingness to learn program regulations and service systems across multiple states.
Commitment to a strengths-based, trauma-informed approach to service delivery.

Nice To Haves

Experience working with individuals or families experiencing housing or financial instability is preferred.
Bilingual proficiency in English and Spanish.
Familiarity with motivational interviewing or other supportive communication techniques.
Knowledge of community resources related to housing, employment, or public benefits.

Responsibilities

Manage a caseload of approximately 35–40 residents with guidance and supervision.
Conduct intake interviews and needs assessments to identify residents’ housing, financial, and supportive service needs.
Assist residents in developing individualized service plans focused on housing and economic stability.
Provide referrals to community resources, including rental assistance, employment services, public benefits, and other supportive programs.
Support residents during periods of crisis by offering stabilization support and connecting them to appropriate services.
Maintain accurate and timely case documentation in accordance with program standards.
Participate in case reviews and supervision meetings to monitor resident progress.
Support residents with transition or closure planning when exiting the program.
Support residents in applying for housing assistance including, state, local, or community ERAP (emergency rental assistance programs).
Collaborate with interdisciplinary teams to ensure coordinated service delivery.
Participate in team meetings and contribute to program improvement discussions.
Stay informed about community resources and program requirements across assigned states.
Develop and maintain working relationships with community-based organizations and service providers.
Represent the CARES program in a professional and supportive manner when interacting with partners and residents.