CarelonRx Account Manager III

Elevance Health•Atlanta, OH

3d•Hybrid

About The Position

CarelonRx Account Manager III Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health. The CarelonRx Account Manager III is responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a large, highly complex book of business including high profile clients.

Requirements

Requires a BA/BS and a minimum of 4 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

TPA experience strongly preferred.
Pharmacy background strongly preferred.
Travels to worksite and other locations as necessary.
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

Cultivates/builds relationships with client key decision makers including VP/C-Suite level and National Pharmacy Practice leaders through quality service.
Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.
Implements/manages contractual obligations including custom performance/operational guarantees and rebate strategies.
Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.
Responsible for operational understanding of all Rx products and solutions.
Supports implementation for new/existing clients and contract renewals.
Advises/trains/mentors lower-level Account Management staff.