CarelonRx Account Manager II

Elevance Health•Indianapolis, IN

5d•$81,752 - $122,628•Hybrid

About The Position

CarelonRx Account Manager II is responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a complex book of business. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health.

Requirements

Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Travels to worksite and other locations as necessary, travel 40-50% nation-wide
Client facing experience strongly preferred.
Salesforce experience preferred.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

Cultivates/builds relationships with broker/consultant/client key decision makers through quality service.
Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth.
Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed.
Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies.
Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies.
Responsible for operational understanding of all Rx products and solutions.
Supports implementation for new/existing clients and contract renewals.
Trains/mentors lower-level Account Management staff.