CareIQ Intake Specialist I
About The Position
The CareIQ Intake Specialist provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals. Utilizing proprietary systems and knowledge from training, a CareIQ Intake Specialist will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Intake Specialist operates with a high focus on accuracy and urgency to ensure that service orders are received quickly in alignment with the claimant and customer needs. This is a remote position but for continuity of business, candidate must live and work in the Central or Eastern Time Zone with a schedule of Monday - Friday, 2:30PM - 11:00PM EST.
Requirements
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management and organizational skills
- Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
- Ability to work both independently and within a team environment
- High School diploma
- Prior work experience in a detail-oriented customer service environment
Responsibilities
- Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
- Completes accurate data entry and review
- Able to learn and operate corporate proprietary systems
- Enters assigned electronic (email/fax/data feed) orders into coordination system
- Ensures all case stakeholders are updated regularly
- Transcribes correspondence/reports from dictation
- Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
- Meets departmental production and quality performance expectations
- Additional duties as assigned
Benefits
- Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
