Intake Specialist I
About The Position
Broughton Partners is a technology-first legal marketing company. Our mission is to end corporate negligence by providing law firms with mass tort case generation solutions built on efficiency, data science, and transparency. This role is part of the Intake Operations department and reports to Intake Pod Managers. Intake Specialists are the heart of Broughton Partners as they’re the potential claimants first point of contact with our company. The goal of the Intake Specialist is to (a) determine if the people calling in have a valid legal claim (b) and answering their questions to help determine if signing a legal retainer to be represented by a litigating law firm is right for them. As our company deals primarily with mass tort cases, many of the people you interact with in this role may be distressed and being empathetic and patient is crucial to success.
Requirements
- Highly reliable and able to follow processes carefully.
- Excellent verbal and written communication skills.
- Emotional intelligence skills and conflict resolution skills.
- Ability to work with G Suite and be generally tech-savvy to manage complex tasks between several software tools.
- Outgoing and comfortable interacting with people for long periods of time.
- Comfort in handling difficult conversations on sensitive subjects such as physical and sexual assault, death, suicide, and life-altering medical diagnoses.
- High School Degree or GED
- 1-2 years customer service, medical terminology, call center, or sales related experience preferred
Nice To Haves
- Fluency in both English and Spanish is a plus.
- College Degree preferred
Responsibilities
- Fielding inbound calls
- Ongoing training on process and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
