Outreach & Intake Specialist I
About The Position
JOB PURPOSE: Ensure the delivery of services to help prevent homelessness by promoting and raising awareness of the program and conducting initial eligibility screening for Veterans. QualificationsESSENTIAL JOB RESPONSIBILITIES: Performs specialized customer service and technical support functions for housing assistance and related programs by reviewing, researching, and responding to inquiries received through online portals, phone calls, and email. Provides accurate guidance to households, landlords, property managers, and community partners while ensuring compliance with federal, state, and local housing regulations. Develops a comprehensive understanding of all Endeavors programs to facilitate effective and efficient client connections. Conduct initial eligibility screening of Veterans seeking program assistance. Provide general information and community referrals to Veteran’s not meeting program eligibility requirements. Prepare reports as requested by Lead Outreach & Intake Specialist, Program Director or Regional Director Other duties as assigned Demonstrate Exceptional customer service in Everything you do, by placing the family, Veteran, or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
Requirements
- EDUCATION: High school diploma or equivalent.
- EXPERIENCE: 1+ years in a customer service-focused environment.
- ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
- LICENSES: Non-Expired Driver’s License with a clear record required.
- VEHICLE: Must have daily use of a vehicle without prior notice with current auto insurance.
- OTHER: Must be available and willing to travel to various locations, and at such frequency as the business needs dictate.
- Must be available and willing to work nights, weekends and holidays as required to meet business needs.
- Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Nice To Haves
- Experience with homeless, low-income, veterans & their families is a strong plus.
Responsibilities
- Performs specialized customer service and technical support functions for housing assistance and related programs by reviewing, researching, and responding to inquiries received through online portals, phone calls, and email.
- Provides accurate guidance to households, landlords, property managers, and community partners while ensuring compliance with federal, state, and local housing regulations.
- Develops a comprehensive understanding of all Endeavors programs to facilitate effective and efficient client connections.
- Conduct initial eligibility screening of Veterans seeking program assistance.
- Provide general information and community referrals to Veteran’s not meeting program eligibility requirements.
- Prepare reports as requested by Lead Outreach & Intake Specialist, Program Director or Regional Director
- Other duties as assigned
- Demonstrate Exceptional customer service in Everything you do, by placing the family, Veteran, or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
