Community Outreach/ Intake specialist

Wrapped N Love Home Care•Delaware County, PA

7d•$19 - $24

About The Position

Wrapped N Love Home Care is seeking a Community Outreach & Intake Specialist to drive referral growth, strengthen community partnerships, and oversee the intake and on-boarding process for new clients. This is a field-based, boots-to-ground role combined with structured intake coordination. The ideal candidate is relationship-driven, performance-oriented, and comfortable working in a KPI-focused environment where results, responsiveness, and execution matter. This role bridges community outreach and operational on-boarding — ensuring that referrals convert efficiently into active starts of care while maintaining a smooth and professional client experience.

Requirements

Experience in healthcare outreach, intake, admissions, sales, or community relationship building preferred
Strong communication and relationship-building skills
Highly organized with strong follow-up habits
Comfortable working independently in both field and office environments
Performance-driven mindset with ability to work toward measurable goals
Strong problem-solving skills and professional judgment
Ability to balance speed, accuracy, and empathy during intake conversations

Responsibilities

Build and maintain strong relationships with referral sources including hospitals, facilities, social workers, case managers, and community partners.
Conduct in-person outreach visits to expand agency visibility and referral opportunities.
Develop and grow new referral partnerships (“power partners”) within assigned territories.
Maintain consistent follow-up and engagement with existing referral sources.
Serve as the primary point of contact for incoming referrals.
Respond quickly to new referral inquiries and initiate outreach to families or representatives.
Guide prospective clients through service options and on-boarding steps.
Manage follow-up cadence to improve referral-to-start-of-care conversion rates.
Conduct intake assessments and on-boarding visits (including Medicaid and transfer clients).
Ensure all intake documentation is complete, accurate, and compliant.
Coordinate collection of required authorizations, consents, and service agreements.
Prepare completed on-boarding files for hand off to the care coordination team.
Track and manage performance metrics related to response times, conversion rates, intake completion, referral source growth, and contribution to billable hour growth.
Maintain accurate real-time tracking and documentation within company systems.
Participate in weekly KPI review discussions and performance evaluations.