CareIQ Billing Specialist I
About The Position
The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices. This role operates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations. This is a remote role but for continuity of business with our management team, candidate must reside in eastern or central time zones.
Requirements
- Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
- Excellent written and verbal communication skills
- Ability to meet designated deadlines
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management, and organizational skills
- Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
- Ability to work both independently and within a team environment
- High School diploma
- Prior work experience in a detail oriented customer service environment
Responsibilities
- Provides quality and professional inbound and outbound telephonic customer service to assist customer and vendors with billing questions
- Completes accurate data review and entry
- Learns and maintains knowledge of how to operate corporate proprietary systems
- Completes administrative review of medical notes and bills (Bill Review or Coding experience is not necessary)
- Determines if payment and charge rates are in alignment with appointment type and contracted amounts
- Uses bill history research, problem solving, and critical thinking skills to resolve customer questions
- Meets departmental production and quality performance expectations
- Additional duties as assigned
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
