Caregiver Support Specialist

Primecare Home Care•Atlanta, GA

2d•$46,500 - $54,500•Onsite

About The Position

The Caregiver Support Specialist is responsible for managing a caseload of Caregivers, ensuring each Caregiver remains compliant, supported, and performing at the highest standards of care. This role focuses solely on Caregiver management, overseeing onboarding, credential maintenance, CPR/First Aid instruction, performance evaluations, and home visit support. The Caregiver Support Specialist works closely with Human Resources and Care Managers to ensure all Caregivers are qualified, compliant, and aligned with Primecare’s standards of compassionate, high-quality care. Collaboration with Talent Acquisition may occur when a Caregiver needs to be hired who is not a family member of the client.

Requirements

Strong understanding of home care operations, Caregiver credentialing, and compliance processes.
Excellent interpersonal and communication skills with the ability to coach, mentor, and support Caregivers.
Strong organizational skills with the ability to manage multiple Caregivers and priorities effectively.
Ability to conduct professional home visits and document observations clearly and accurately.
Current CPR Instructor certification (or willingness to obtain within 30 days of hire).
Competent in data entry, reporting, and use of EMR and payroll software systems.
Demonstrated ability to work independently and collaboratively as part of a team.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer systems.
High School Diploma or GED required.
1+ year of experience in scheduling, staffing coordination, or administrative support.
Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
Strong background in customer service and data entry accuracy.
Ability to read, analyze and interpret regulations and other documents.
Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Able to establish and maintain cooperative and positive working relationships.
Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
Meets/exceeds established performance goals.
Supports the organization’s mission, vision, and values and holds self-accountability for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences.
Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Nice To Haves

Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.
Familiarity with scheduling and client management systems.
Prior experience in a regulated or healthcare-based environment.

Responsibilities

Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters.
Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards.
Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed.
Support Caregiver retention through regular communication, recognition, and problem resolution.
Escalate significant concerns or disciplinary issues to the Care Manager and HR.
Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training.
Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner.
Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation.
Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation.
Maintain accurate Caregiver files within the electronic system of record.
Facilitate the onboarding process when clients identify family members or friends to be hired as their Caregiver.
Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.
Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire.
Coordinate with HR and Care Managers to ensure new Caregivers are trained and ready to begin service.
Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan.
Collect feedback from clients, families, and Care managers regarding Caregiver performance and satisfaction.
Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement.
Participate in department meetings and initiatives aimed at improving Caregiver experience and operational efficiency.