Caregiver Supervisor (Notional)

Acuity International•El Paso, TX

6d•Onsite

About The Position

The Caregiver Supervisor provides compassionate, professional, and trauma-informed care to family units and unaccompanied children (UACs). Working within government processing facilities, Caregiver Supervisors are responsible for meeting the daily physical, emotional, and personal care needs of individuals while ensuring they are treated safely, humanely, and with dignity. The Caregiver serves as a frontline humanitarian professional responsible for supporting the health, welfare, and safety of assigned groups by providing essential daily care, maintaining a secure and sanitary environment, documenting services provided, and coordinating with government personnel, medical providers, interpreters, and other support staff. All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values.

Requirements

High school diploma or equivalent (GED) required.
Minimum of two (2) years of progressively responsible experience in childcare, healthcare, social services, education, behavioral health, residential care, emergency response, humanitarian assistance, or a related human services field.
Prior experience or training in the management of personnel, directing and decision-making.
Bilingual - Ability to communicate effectively in English and Spanish, both verbally and in writing.
Knowledge of trauma-informed caregiving principles.
Ability to work compassionately with children and vulnerable populations.
Strong interpersonal and communication skills.
Ability to remain calm and professional during emergencies and high-stress situations.
Ability to identify medical or behavioral concerns requiring immediate attention.
Ability to work effectively with individuals from diverse cultural and linguistic backgrounds.
Strong organizational and time management skills.
Must be at least 18 years of age.
Must have a valid driver’s license.
Ability to successfully pass a required government background investigation and obtain all required security clearances.
Ability to work rotating shifts, including nights, weekends, holidays, and overtime as required.

Nice To Haves

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Child Development, Nursing, Education, Criminal Justice, or a related field.

Responsibilities

Oversee day-to-day performance of Caregivers to include maintaining daily and weekly schedules and shift changes.
Deliver attentive, respectful daily care to individuals and families, prioritizing their safety, dignity, and well-being.
Assist with activities of daily living (ADLs), including bathing, dressing, toileting, diaper changes, grooming, and other personal hygiene needs appropriate to the individual's age and condition.
Distribute and monitor meals, infant formula, water, snacks, clothing, blankets, hygiene kits, and other essential supplies while maintaining accountability of issued items.
Continuously monitor the physical, emotional, and behavioral well-being of children and families, identifying and immediately reporting medical concerns, signs of abuse, neglect, trafficking, or emotional distress.
Provide trauma-informed care and emotional support by comforting distressed children, reducing anxiety, and promoting a safe, stable, and respectful environment.
Maintain direct supervision and accountability of assigned children and family units during daily activities, movement throughout the facility, meals, hygiene, and sleeping periods.
Accurately document caregiver activities, welfare checks, incidents, and services provided in accordance with policies, contract requirements, and facility procedures.
Maintain a clean, sanitary, and organized living environment by assisting with housekeeping tasks, disinfecting common areas, and ensuring sleeping and hygiene areas remain safe and orderly.
Coordinate with government personnel, medical staff, interpreters, transportation teams, and other support personnel to ensure continuity of care and timely resolution of individual needs.
Respond appropriately to emergencies and critical incidents by following established safety, medical, and security protocols while maintaining a calm and professional demeanor.
Treat every individual with dignity, professionalism, cultural sensitivity, and respect, maintaining confidentiality and protecting the rights and privacy.
Comply with all government policies, child welfare standards, security procedures, contractual requirements, and applicable federal regulations while maintaining readiness to support 24-hour humanitarian operations across multiple processing facilities.