Caregiver Onboarding Specialist – Spanish Fluency and Prior Home Care Agency Experience Required!

True Care•Brooklyn, NY

8d•Onsite

About The Position

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staﬀ, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care. The Caregiver Onboarding Specialist works closely with our HHA Recruitment team. He/she is the first point of contact to guide members them through the application process efficiently. The Caregiver Onboarding Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Requirements

High School diploma or GED equivalent.
Bilingual fluency in Spanish is required.
Exceptional interpersonal and communication abilities.
Capable of handling sensitive situations with empathy and professionalism.
Demonstrated experience in providing outstanding service, particularly to our caregivers.
Adaptability to work in a fast-paced environment, managing multiple tasks simultaneously.
Maintain a professional demeanor in various circumstances.

Nice To Haves

Familiarity with HHAeXchange and HubSpot is highly preferred.

Responsibilities

Screen all caregivers by conducting a thorough interview to ensure they meet True Care standards
Work with caregivers to guide them in submitting all required paperwork and medical documentation via phone and in-person
Assist with translating for applicants and help with the digital applications for those who need it
Review all medical and I9 paperwork submitted is acceptable
Assist with scheduling medical appointments for those who are authorized and in need of tests performed to complete their paperwork
Upload all documentation and document notes on the network drive, Acuity, HubSpot, and HHAX accordingly
Audit all completed application profiles prior to orientation for compliance accuracy
Complete reference verification calls as needed
Assist with scheduling orientation and in-service as needed
Maintain HIPAA compliance and regulations
Kindly greet all visitors who walk into the office and provide the best possible support
Demonstrate service excellence and positive interpersonal relations in dealing with others, including patients, families, employees, managers, and medical staff
Coordinate and communicate with various staff in accordance with company policies and to the benefit of our caregivers
Answer calls, respond to emails, and return voicemails in a timely manner.
Maintain open communication with applicants and employees
Encourage visitors to follow True Care on social media and leave a Google review
Provide suggestions and feedback for process improvements and efficiency
Participate in company-wide initiatives to feel connected to the entire organization