CareerCenter Consultant - Healthcare Navigator Multiple Vacancies

Department of Labor • Augusta, GA

9d • Hybrid

About The Position

Join the Maine Department of Labor as a CareerCenter Consultant in the Rural Healthcare Transformation Project and play a vital role in supporting frontline healthcare workers and the employers who depend on them. In this dynamic position, you will connect healthcare employers, incumbent and separated workers, and community partners to training opportunities that upgrade occupational skills, build essential competencies, and advance career pathways. You will determine program eligibility, guide clients in creating Maine Job Link accounts, enroll participants in the program, refer both businesses and job seekers to the Maine Apprenticeship program, coordinate with training providers, issue vouchers, and process invoices for tuition, fees, books, and support services. Using strong communication, organization, and collaboration skills, you will ensure funding supplements existing resources and that each client receives coordinated, high-quality support to promote career advancement, recruitment, and long-term workforce retention in Maine’s healthcare sector.

Requirements

• Ability to understand, explain, and apply applicable rules, regulations, policies, procedures, paperwork, and terminology.
• Knowledge of programs and resources that have a compliance or eligibility component.
• Ability to interview and counsel diverse customer base.
• Ability to communicate verbally and in writing effectively.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
• Customer/Quality Skills: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability Skills: Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
• Planning/Organization Skills: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.

Nice To Haves

• Demonstrated skills: Experience with the workforce development system and/or employment services in Maine
• Knowledge of the rural health workforce landscape of Maine or prior work experience in healthcare industry
• Experience with implementing health care workforce programs or initiatives
• Providing customer service
• Working with electronic databases and document management systems
• Proficiency with Microsoft Teams, Word, Outlook, and Excel, and experience utilizing Interpreter Services

Responsibilities

• Assess customer interests, aptitudes, skills, and employment readiness to support vocational planning and identify appropriate career pathways and connect customers to employment opportunities, training programs, and supportive services aligned with individual goals and labor market demand.
• Provide comprehensive case management, including consultation, referrals, and coordination of services to address barriers and support employment, reemployment, retention, and long-term career advancement.
• Utilize electronic data systems to accurately enter, manage, and track participant information, services, enrollments, credential attainment, and employment outcomes.
• Promote workforce programs, services, and training opportunities to job seekers, employers, and community partners through outreach, workshops, presentations, job fairs, and other public events.
• Provide guidance and technical assistance to individuals and employers in accessing workforce system platforms, completing applications, and utilizing available programs, benefits, and services.
• Engage and collaborate with employers, education providers, and community partners to identify workforce needs, align services, and expand employment and training opportunities.
• Develop and manage work-based learning opportunities, including apprenticeships, internships, and on-the-job training, and coordinate related training contracts and agreements.
• Manage training-related processes, including authorizations, documentation, vendor coordination, invoice processing, and expenditure monitoring to ensure compliance and timely payment.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed