Career Success Engagement Manager

Reel Works•Brooklyn, NY

1d•Hybrid

About The Position

Reel Works is hiring a Career Success Engagement Manager to contribute to the design, development, and management of the MediaMKRS career success program. This role reports to the Senior Program Manager, Career Success and is a full-time position with a compensation of $65k - $72k plus benefits. The position requires candidates to be based in the New York City metropolitan area and work in a hybrid environment, with three (3) days per week in the office located in Brooklyn, NY. Reel Works, founded in 2001, aims to change the storytellers and change the world by believing talent is everywhere but opportunity is not. The organization's mission is to educate, train, and mentor emerging talent from all backgrounds to succeed in the media industry. The MediaMKRS program, launched in 2019, addresses the crisis of inclusion in the media industry by diversifying the landscape and creating equitable solutions through comprehensive training, hands-on work experiences, networking opportunities, and access to industry professionals.

Requirements

4+ years of experience within a non-profit, workforce development setting preferred
Experience within and familiarity with the TV/film industry structure, including an understanding of entertainment unions, guild guidelines, and studio operations.
Proficiency with CRM tools (Salesforce preferred), project management software, and data analysis.
Exceptional interpersonal and communication skills, with the ability to connect with entry level participants and engage in long term relationships.
A deep, demonstrated passion for diversity, equity, and inclusion, and a commitment to empowering individuals from underserved communities.
Strong understanding of entry- to mid-level hiring practices in film, TV, or media.
Interest in mentoring and supporting early-career professionals.
Eligible to work in the U.S.
Alignment with Reel Works’ mission and core values: Growth, Accountability, Community, Self-expression, Equity, and Impact.
Strong written and verbal communicator with good interpersonal skills; comfortable establishing and building good, productive working relationships with a variety of people (program applicants, industry professionals, staff at all levels, and various other internal and external stakeholders).
Personable, approachable, and demonstrates comfort in a people-facing role and experience in a team-based work environment.
A true brand ambassador who is customer service-oriented, honoring commitments to internal and external stakeholders by providing helpful, courteous, accessible, responsive, and knowledgeable support.
Effective organizational and time management skills with the ability to multitask and prioritize.
Natural ability to lead and operate independently, with an appropriate level of day-to-day guidance from management.
Deep affinity for process, task management, and coming to the table with creative solutions.
Highly organized and flexible with proven experience thriving in a fast-paced environment where you juggle many responsibilities with potential ambiguity.
High degree of integrity, reliability, and trustworthiness, and can maintain a high level of professionalism.

Responsibilities

Contribute to the development, implementation, and continuous refinement of alumni programming, ensuring it meets industry standards and organizational goals.
Oversee peer-to-peer alumni pilot program.
Liaise with the Career Success Program Manager to engage studio partners, industry professionals, and film union representatives to create engaging professional development opportunities and events (i.e., panels, workshops, networking events) for program graduates.
Providing hands-on, individualized career support to program graduates as they transition into the workforce.
Serve as the primary point of contact for alumni, offering consistent guidance, accountability, and craft-specific coaching.
Support participants with: Job search strategy and goal-setting, Identifying relevant job and freelance opportunities, Applying to jobs and tracking applications, Resume, reel, and materials review (as applicable).
Help participants understand hiring norms, pathways, and expectations within their craft.
Community building through the MediaMKRS Alumni Association.
Document engagement and progress for program tracking.
Maintain knowledge of community-based services and connect participants with resources to address needs beyond the scope of Reel Works.
Oversee participant data collection and input into Salesforce to maintain precise records for programs, participants, instructors, stakeholders, and funders.
Collect comprehensive program feedback from graduates and synthesize program data to evaluate impact, track participant progress, and generate actionable insights for program improvement.
Maintain up-to-date alumni records to document long-term employment outcomes.