Career Navigator

Dynamic Workforce Solutions•Decorah, IA

2d•$22 - $23

About The Position

The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves making connections for job seekers to open positions, helping businesses recruit applicants, and conducting community outreach. The Career Planner interviews customers to assess needs, aids in developing and implementing plans to enhance employment skills, and identifies barriers to refer job seekers to appropriate resources. They provide career advisement through individual employment plans, referrals to jobs, and placement in training or education programs. The position requires implementing program procedures, accurate case management, and serving as a liaison between customers and service providers. Documentation of customer interactions through case notes is essential, as is maintaining knowledge of market research and industry trends. The role ensures case files meet programmatic requirements and provides timely service to both job seekers and employers, utilizing Extreme Customer Service behaviors.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Minimum of two years' experience in direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.
Demonstrated proficiency with verbal and written communication skills.
Demonstrated customer service skills.
Demonstrated computer skills.
Valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience is preferred.

Responsibilities

Makes appropriate connection for job seekers to open positions resulting in employment.
Help businesses recruit the best applicants for their jobs.
Outreach within the community
Interviews customers to assess service needs.
Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
Identify job seeker barriers and refer to appropriate resources.
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
Implements prescribed program-related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Documents all customer interactions through well-written case notes.
Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
Ensures that case files meet or exceed programmatic requirements.
Provides valued and timely service to both job seekers and employers.
Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.