Career Planner

State of Iowa•Waterloo - 50701 - Black Hawk County, IA

9d•Hybrid

About The Position

Iowa Workforce Development (IWD) is seeking a Career Planner to join our team at the Iowa WORKS office in Waterloo, Iowa. This role involves providing customer-focused services, assessing needs, and delivering career guidance. The Career Planner will coach job seekers, assist with resumes and interviews, connect customers to workshops and employment opportunities, perform job matching, and document services in the database system. Additionally, the role supports employers with recruitment and job orders while maintaining employer relationships. The Career Planner will also assist unemployment claimants with re-employment activities and adhere to unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.

Requirements

Graduation from an accredited four-year college or university with a degree in any field.
Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Responsibilities

Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
Interact effectively and build respectful relationships among coworkers and partners.
Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
Promptly greet customers upon entry into the Iowa WORKS Center in a friendly and professional manner.
Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
Provide customers with assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
Process paperwork for partners and team programs and services.
Refer, direct, and result customers to appropriate workshops and employment events.
Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
Assist customers by answering questions about employment and training opportunities.
Perform “job matching” referring career opportunities to candidates in the Iowa WORKS System.
Train customers in the benefits and use of the Virtual Recruiter tool.
Provide appropriate referrals to partner organizations.
Share current labor market information to support informed decision making by job candidates.
Provide direct services to businesses for recruitment of employees.
Provide information and guidance to employers on how to use the Iowa WORKS system.
Identify sources for potential new employer customers for AJC.
Participate in development and implementation of customized recruitment strategies and events.
Provide follow-up contact and services to job seekers and businesses.
Utilize case management system for tracking and maintaining employer information.
Enter job orders and referrals into the Iowa WORKS system.
Network with businesses to determine their hiring practices and employer needs.
Connect unemployment claimants with re-employment activities at the AJC.
Adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing unemployment insurance (UI) claims, answering questions and concerns.
Use database systems to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.