Career Planner

State of Iowa • Iowa City - 52240 - Johnson County, IA

4d • Onsite

About The Position

Iowa Workforce Development (IWD) is seeking applicants for the position of Career Planner at our Iowa City, IA Iowa WORKS office. As a Career Planner, you will greet customers and direct them to the appropriate event or appointment. You will assist, gather, and enter customer information into a case management system and conduct initial service triage to determine entry services and recommend to the appropriate team. You will prepare and hand out service packets for members and provide first-day service to Veterans. In this role, you will perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services, as well as partner programs and services. You will data enter UI claim information as needed, providing Benefit Rights Information (BRI) and adjudicating issues as they arise. You will work with clients to solve problems with UI claims issues. You will answer the incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. You will provide forms for appeals and other partner agencies, directing customers to the appropriate location and providing staffing for wage verification when necessary. Career Planners educate and assist customers with services available at the Iowa WORKS location and answer questions about employment opportunities. You will send/receive work-related faxes for customers. You will assist customers in using computers, i.e., searching the internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. You will coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. You will facilitate customer usage on the Center PCs for career and skill assessments and assist with developing customer resumes and cover letters. You will process paperwork for partner and team programs and services and direct customers to appropriate workshops as well as facilitate workshops. Career Planners provide proficiency tests and skill assessments as requested and forward scores to employers, as needed. You will assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 poster, verification of work registration and wage verification, and wage claim forms. You will assist new businesses with job fairs/hiring events. You will promote employment events hosted at IWD. You will assist job-ready "job seekers" obtain employment and relay current labor market information to job candidates and businesses. You will provide direct services to businesses for recruitment of employees and provide information and guidance to employers on how to use the labor exchange system at the One Stop. You will identify sources for potential new employer customers for the Center and ensure veterans preference standards are met regarding job vacancy processing. You will participate in the development and implementation of customized recruitment strategies and provide follow-up contact and services to job seekers and businesses. You will utilize the case management system for tracking and maintaining employer information. You will critique and enter job postings into the Labor Exchange system. You will enter referrals into the labor exchange system. You will network with businesses to determine hiring practices and employer needs.

Requirements

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
• A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.

Responsibilities

• Greet customers and direct to appropriate event or appointment.
• Assist, gather, and enter customer information into case management system and conduct initial service triage to determine entry services and recommend to appropriate team.
• Prepare and hand out service packets for members and provide first day service to Veterans.
• Perform essential unemployment insurance (UI) activities and services to clients for all IWD programs and services as well partner programs and services.
• Data enter UI claim information as needed, providing Benefit Rights Information (BRI) and adjudicating issues as they arise.
• Work with clients to solve problems with UI claims issues.
• Answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone.
• Provide forms for appeals and other partner agencies, directing customers to the appropriate location and providing staffing for wage verification when necessary.
• Educate and assist customers with services available at the Iowa WORKS location and answer questions about employment opportunities.
• Send/receive work related faxes for customers.
• Assist customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center.
• Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Facilitate customer usage on the Center PC's for career and skill assessments and assist with developing customer resumes and cover letters.
• Process paperwork for partner and team programs and services and direct customers to appropriate workshops as well as facilitate workshops.
• Provide proficiency tests and skill assessments as requested and forward scores to employers, as needed.
• Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 poster, verification of work registration and wage verification, wage claim forms.
• Assist new businesses with job fairs/hiring events.
• Promote employment events hosted at IWD.
• Assist job-ready "job seekers" obtain employment and relay current labor market information to job candidates and businesses.
• Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the labor exchange system at the One Stop.
• Identify sources for potential new employer customers for the Center and ensure veterans preference standards are met regarding job vacancy processing.
• Participate in development and implementation of customized recruitment strategies and provide follow-up contact and services to job seekers and business.
• Utilize case management system for tracking and maintaining employer information.
• Critique and enter job postings into the Labor Exchange system.
• Enter referrals into the labor exchange system.
• Networking with businesses to determine hiring practices and employer needs.

Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• IPERS retirement package.
• Optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level