Career Navigator

Dynamic Workforce Solutions•Waterloo, IA

About The Position

The Career Planner is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. This role involves making appropriate connections for job seekers to open positions, helping businesses recruit the best applicants, and conducting outreach within the community. The Career Planner interviews customers to assess service needs, aids them in developing and implementing plans to enhance employment skills, and identifies job seeker barriers, referring them to appropriate resources. They provide career advisement through individual employment plans, referrals to jobs, placement in training/education programs, and job placement or advancement. The role also includes implementing program procedures, accurate case management, and serving as a liaison between customers and service providers. Documentation of customer interactions through case notes, maintaining knowledge of market research and industry trends, and ensuring case files meet programmatic requirements are also key responsibilities. The Career Planner provides valued and timely service to both job seekers and employers, utilizing Extreme Customer Service behaviors in all interactions.

Requirements

Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
Minimum of two years' experience in direct Employment Specialist/staffing experience, Insurance, customer service, sales, and administrative experience.
Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.
Knowledge of employment and recruiting practices
ability to effectively assess customer employability skills and gaps
ability to understand and apply program policy
knowledge of business practices and industry sectors
ability to work effectively in a fast paced environment
strong familiarity with regulatory entities and their laws, policies, and guidance
ability to effectively read and interpret written procedures
ability to prepare routine reports
ability to enter data into computerized system
ability to maintain files in compliance with programmatic guidelines
skills in dealing with customers using Extreme Customer Service
Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience is preferred.

Responsibilities

Makes appropriate connection for job seekers to open positions resulting in employment.
Help businesses recruit the best applicants for their jobs.
Outreach within the community
Interviews customers to assess service needs.
Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
Identify job seeker barriers and refer to appropriate resources.
Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
Implements prescribed program-related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Documents all customer interactions through well-written case notes.
Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
Ensures that case files meet or exceed programmatic requirements.
Provides valued and timely service to both job seekers and employers.
Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.
This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required.
The company reserves the right to revise or change job duties as business requirements dictate.
It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.