Career navigator

Dynamic Workforce Solutions•Ardmore, OK

9d•Onsite

About The Position

The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment. Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training. Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information. Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services. Performs visits to customers' homes, training providers' sites, and /or employment sites. Utilize Extreme Customer Service behaviors in all interactions with internal and external customers. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Requirements

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
Basic computer literacy including ability to use the Internet and Microsoft Office products
Keyboarding skills mandatory
Ability to work in a team environment
Excellent interpersonal skills and customer-service orientation
Strong oral and written communication skills

Nice To Haves

Bilingual candidates preferred

Responsibilities

Develops and implements service plans to meet customer needs.
Ensures that service plans are maintained and updated as needed.
Coordinates service provider activities.
Implements prescribed program related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Manages a comprehensive caseload of job seekers.
Provides employment services on an ongoing basis.
Provides guidance and other assistance to help the participant retain employment.
Accurately document customer interactions through well-written case notes in automated system.
Ensure that case files meet or exceed programmatic requirement.
Prepare reports as requested.
Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.