Career Navigator III - Compliance Specialist

Goodwill Industries of Northwest NC•Boone, NC

19h•Hybrid

About The Position

The Career Navigator III oversees participants and compliance in our specialized programs, such as Community Integration, ensuring that the organization follows all policies and procedures as outlined for the assigned program. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Requirements

Bachelor's degree, required.
At least 1 years of experience in a similar role, required.
Excellent customer service skills.
Intermediate computer skills required.
Ability to multi-task.
Excellent communication skills—both written and verbal.
Excellent critical thinking and time management skills.
Must understand other organization’s policies.
Must be an active listener and have excellent soft skills.
Excellent organizational skills and understanding of deadlines.
Understanding of policies and programs.
Understanding of Goodwill’s brand and brand awareness.
Working knowledge of MD/DD, and therapeutic methodology
Must be able to travel up to 25-50%.

Nice To Haves

Supervisory experience strongly preferred.

Responsibilities

Oversees participants and compliance in our specialized programs, such as Hispanic Outreach.
Ensuring all policies and procedures as outlined for the assigned program are followed.
Provides case management activities, outreach, and coordination with other programs.
Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.
Utilizes and navigates CaseWorthy database to develop career plans for individuals receiving services.
Completes reports for external and internal stakeholders.
Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.
Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally.