Career Navigator III - Compliance Specialist

Goodwill Industries of Northwest NC•Boone, NC

3d•Hybrid

About The Position

The Career Navigator III oversees participants and compliance in our specialized programs, ensuring that the organization follows all policies and procedures as outlined for the assigned program. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others. Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Requirements

At least 1 years of experience in a similar role preferred.
Excellent customer service skills.
Intermediate computer skills required.
Ability to multi-task.
Excellent communication skills—both written and verbal.
Excellent critical thinking and time management skills.
Must be an active listener and have excellent soft skills.
Excellent organizational skills and understanding of deadlines.
Understanding of Goodwill’s brand and brand awareness.
Must be able to travel throughout the service area of Wilkes, Watuaga, Ashe and Alleghany, with travel requirements ranging from 25% to 50% as needed.
The selected candidate's home office will be assigned within one of our four service counties based on organizational needs and the candidate's location.

Nice To Haves

Bachelor's degree, preferred, or a combination of education and experience will be considered.

Responsibilities

Monitor WIOA program activities to ensure compliance with federal, state, and local regulations, policies, and procedures.
Conduct file reviews, and monitoring visits to assess program performance and documentation accuracy.
Provide technical assistance and compliance guidance to workforce development staff and partners.
Review eligibility determinations, case management records, and supportive service documentation for accuracy and completeness.
Identify compliance risks and develop action plans to address findings and improve program compliance.
Maintain knowledge of Workforce Innovation and Opportunity Act (WIOA) regulations, guidance, and reporting requirements.
Analyze program data and performance metrics to ensure data integrity and support regulatory reporting.
Collaborate with leadership, service providers, and workforce partners to promote continuous quality improvement.
Prepare compliance reports, monitoring summaries, and recommendations for management review.
Utilizes and navigates the NCWorks database to ensure program compliance.