Career Facilitator - Digital Equity

Goodwill Columbus•Columbus, OH

19h•Onsite

About The Position

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work. This role will facilitate digital skills workshops to provide participants with the knowledge to effectively and confidently pursue employment and day-to-day living activities. This training may include basic computer skills, online finance, internet safety and the use of standard computer applications that are critical for success in the digital world. The Career Facilitator will apply knowledge of modern job search, recruitment and retention strategies to assist participants with disabilities and other barriers to develop necessary skills to obtain, maintain and advance in competitive employment through group and classroom facilitation.

Requirements

Bachelor’s degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling.
Requires certification in CPR and First Aid as well as crisis intervention training, as needed.
Must have valid OH driver’s license and personal auto insurance.
Engage customers, colleagues, agencies, and partner associates in a positive, professional manner.
Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities.
Value and demonstrate public relations skills and marketing skills. Leverage resources from both internal and external customers.
Understand the basic principles of teamwork and actively participates in team activities.
Value the development of professional networks. Knowledge of business-to-business relationship building and sales, marketing, and business principals.

Responsibilities

Assess current participant skill levels and compare them with the standard.
Apply principles of classroom management and various teaching styles to increase skill level and competence of participants.
Ability to communicate complex information clearly to participants with different levels of skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success.
Facilitate workshop-style programming to individuals with disabilities and other barriers. Act as lead facilitator but encourage and engage participation from Career Consultants throughout training.
Evaluate the performance of trainees before and after sessions to assess effectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.
Create and update training materials to ensure teaching of best practices.
Identify the kinds of information individuals need, including assessments, to assist participants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities.
Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assist participants to explore, set and achieve goals.
Create an environment that enables all individuals to contribute to their fullest potential.
Identify and implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations.
Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals.
Identify customer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicit feedback.
Understand the importance of accountability and record maintenance.
Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem-solving assistance. Seek additional resources when needed for problem resolution. Take action required to prevent problem reoccurrence. Take personal responsibility for solving problems.
Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate services and understand how their own work impacts the system’s goals.
Deliver and apply knowledge of modern job search, recruitment and retention strategies to assist participants in achieving career goals.
Provide customers with career exploration and job development skills.
Teach and reinforce appropriate work readiness skills to assist customers with obtaining and maintaining employment.
Write case notes, memos, reports and other correspondence using appropriate grammar, spelling and punctuation.
Enter case notes and related reports into Caseworthy to document services to each customer.
Perform other related duties as assigned.